Terms and Conditions
Terms and Conditions:
By placing an order on this site or in store, the buyer must agree full compliance to this terms and condition set forth by the U-Mobile. U-Mobile reserves the right to take any legal action against the buyer if this terms and policy is violated in due course.
General Processing Information:
Upon payment received by the seller, all sales are final. No Refund or Exchange will be issued.
Unlocking and Service Policy:
U-Mobile takes no responsibility or liability in the case where a handset malfunctions during or due to the unlocking process or servicing.
Buyers should confirm the shipping origin location with U-Mobile if they have any questions and concerns regarding on this matter.
The seller U-Mobile liability on shipment ends once the courier service takes custody of the item. This simply means that U-Mobile liability on each shipment ceases at the point of drop off or hand over to the courier service. If the item is lost from this point afterwards, the seller U-Mobile will not take any responsibility . Shipment does not come with any standard insurance unless special requests. Shipping insurance option is available for buyers; please email us regarding shipping insurance quotation for your location.
Product Compatibility/Specification/Color Choices:
U-Mobile does not respond for any network dependent features and firmware related issue. Examples on network dependent features are MMS/GPRS/WAP/SMS/Messaging/Voice Mail Indicator/ Data Transfer/Network Frequency as well as any other device operations that have interaction with their service providers. Buyers are responsible for ensuring the products compatibility with their network operator / service provider.
Any operation features on the product which is not listed above will be determined by the seller, U-Mobile whether it is a network dependent feature. The seller, U-Mobile has the right to make the final decision on whether a feature is considered network dependent or not. The seller, U-Mobile has the right to make the final decision on whether an issue is firmware related or not.
Buyer should also be aware that the item you are buying might not be manufacture intended for your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your desire. In the event that an English manual is not available in the particular version that we shipped out, U-Mobile do not have the obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide printed English manual in most cases.
Since the product auctioned off might not be manufacture intended for your country or region, therefore the product configuration and the related accessories might not be suitable or compatible in your country or region. U-Mobile will not be responsible for any compatibility of the product and its accessories in your region or country.
Language version, firmware version and color are shipped at a random basis unless prior arrangement is made by the buyer. Buyer should put down all their requests on their payment and follow up with an email after payment is made. Once item is shipped, no exchange will be granted on language version, firmware version and color choices. It is the buyers responsibility to ensure their email reaches the seller. For mobile phone purchases, the keypad will support both alphabetic and numeric character. However, some versions or models possess additional language characters. These could be in Chinese, Arabic, or some other languages. Unless the buyer has specified their preference in their payment, otherwise U-Mobile ship it at a random basis.
DOA - Dead on Arrival implies that the product either cannot be turned on or be ready in use after taking out from the box. Buyer must report this situation to the seller within 24 hours upon the item is delivered. If the item is not tested or examined by the buyer within the first 24 hours after the good is received, DOA returned policy would not be granted to the buyer. No further exception will be considered about the time issue. The 24 hours period starts at the item shows delivered from the courier services tracking system. The seller, U-Mobile has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
Under any circumstances, the seller, U-Mobile reserves the final rights to approve any DOA replacement or a warranty coverage repair. The seller, U-Mobile also has the right to make the final decision on whether the issue pointed out by the buyer is consider a defect or not. In the event that a replacement or repair is not granted to the buyer, the buyer will have to find their own repair source and is responsible for all the related cost and expenses.
The repair process by U-Mobile usually takes 2 to 4 weeks upon received from the buyer. However, there is no guarantee on the time frame.
All return product is subject to the approval by the seller. Returned items without an approval RMA ( Return Material Authorization) number from the seller will not be processed. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer. Legal action will be taken if buyer refused to be responsible on these charges along with the cost of any legal expenses occurred.
Upon receiving the potential defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, otherwise the return will not be accepted. All return shipment from U-Mobile will be via ground shipping method or the equivalent subject to be determined by U-Mobile.
In the event of returning the product, buyer is fully responsible for the products safety return to us. Item must be received within 7 days after the issue of RMA. The return merchandize should include the RMA number that was issued by the seller , U-Mobile, buyers full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as it was originally received by the buyer. Return merchandize should be double boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return which is aged over 7 days, U-Mobile will have the right to dispose such item without notifying the buyer. No replacement will be issued on those unidentified return once it has been disposed. Buyer is responsible for the return shipping cost. The standard replacement shipping by U-Mobile will be ground shipping or the equivalent subject to be determined by U-Mobile.
The seller, U-Mobile will not be liable for any personal injury, physical injury, and damage caused by the product auctioned off above. For safety handling and operation on the product, please consult instruction manual comes along or contact manufacture directly. Any recall on product by manufacture will not be handled through the seller U-Mobile . Buyers should contact the manufacturer directly for any related questions or inquiries.
U-Mobile do not have any obligations in providing any technical support on the sold product. Please contact the manufacturer or your service provider directly for technical and product assistance.
Contact us for any questions regarding on the above terms and condition.ing on the above terms and condition.